Cox Communications, known initially as Cox Broadcasting Corporation, Dimension Cable Services, and Time-Mirror Cable, is also called Cox Cables. It is an American Company, which provides telecommunication and digital services in the USA.
Cox provides various services to its customer, including Cox Cable TV, high-speed internet, Cox digital telephone, Cox Business, wireless services, and Cox homelife. Cox is the first multiple system cable operator that provides phone services to its customers as per the Telecom Act.
Cox provides services like counseling, high-speed internet facilities, digital cable TV services, and Cox home automation services, which enhance the interiors of the house, making it safer and more secure for its customers.
Cox has been providing high-speed internet to its customer right from 2003. Cox has been awarded for its high-speed internet in 2003-05, 2007, 2011 and 2013.
Apart from that, Cox is also known for its extensive features; we have listed a few of them here:
Digitalized Cable TV programs, ultra HD streaming with implemented Switch Digital Video (SDV).
Cox provides high-quality digital video recorder through Motorola or Cisco equipment, as per the local market
It is considered one of the fastest internet providers
Cox has achieved an internet speed of 1 GB/sec, known as “G1GBLAST” in 2016
It provides selective call rejection and forwarding options for users who have a premium subscription
It provides renting and purchasing programs
It offers safe browsing parental plans and parental blocking controls as well
Cox’s homelife mobile activities provide an alarm system
It provides the privacy of data with password protection
It assures the safety and security of users with an innovative and advanced system.
It offers secure payment and billing access to users with safe payment gateways.
Robocalls facility is also available
Quick help and support forums available, which provides help via Cox support.
We have listed here a few of the most common customer queries regarding Cox:
Cox provides online chat support where users can raise query which is initially handled by a virtual agent or Cox. If the virtual agent cannot find a solution, it is passed on to the experienced technical expert team or Cox customer support.
The online chat is provided by Cox, where the issue is solved under the guidance of technical experts. The online chat support is designed to provide quick supports to users round the clock irrespective of location.
Cox also provides a community forum where queries associated with all the genres can be raised. Any issue posted by users can be addressed and answered by other users who have faced a similar situation.
Physical damages to the product can only be taken care of by taking them to your nearby Cox store. The product and service problem will be checked and resolved by the technical experts under experienced supervision.
Sometimes, when queries are not resolved by an online chatting system or through the community forum, or there is some time constraint to the user, he can contact Cox customer care.
The Cox help and support provides a fast and efficient resolution to issues faced by users. Cox delivers one of the best and latest support to its customers.
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